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Returns

We make every effort to ensure that your purchase arrives to you in perfect condition. Should you experience a problem with your order, please contact us at hello@patarascrubs.com with any issues so we can rectify the issue and solve the problem as best as we can. 

To start the return or exchange process:

Step 1. Read the information below. 

Step 2. Email hello@patarascrubs.com with your name, order number and the reason you are returning the product. Photos are required for damaged or faulty products.

Step 3. We will get back to you with a solution.

30 DAY MONEY BACK GUARANTEE

Patara Scrubs does provide a 30-day-money money-back guarantee whereby we will give you your money back if you have changed your mind. However, you will need to send them back to us. Returns must be in new, unworn condition with tags attached, in the state you received them. We reserve the right to refuse worn or damaged merchandise. 

Please email us on hello@patarascrubs.com (with your order number) if you would like to enquire about how to do a return and why you would like to return the item.

EXCHANGES

Did you pick the wrong size? Then please email us hello@patarascrubs.com with your order number and we can see what we can do for you!

DAMAGED FROM SHIPPING

If your item is damaged from shipping then we can provide a refund if the faulty items are returned within 7 days of receiving the damaged product.  The refund will only be processed if the items are returned in their original state -including packaging material, manuals and instructions and all accessories -we cannot offer a refund if only partial items are returned. If this has happened,  please take a photo of the damage, and email us hello@patarascrubs.com with the photo and your order number.

INCORRECT GOODS

Importantly it is always the customer’s responsibility to review the goods received prior to their opening. Goods received, even in the event of incorrect supply, shall only be returned for re-supply or credit if the goods are unopened & in their original condition. If you have received incorrect goods then please take a photo of the reaction, and email us hello@patarascrubs.com with the photo and your order number.

TERMS AND CONDITIONS OF RETURNS