We make every effort to ensure that your purchase arrives to you in perfect condition. Should you experience a problem with your order, please contact us at email@example.com with any issues so we can rectify the issue and solve the problem as best as we can.
To start the return or exchange process:
Step 1. Read the information below.
Step 2. Email firstname.lastname@example.org with your name, order number and the reason you are returning the product. Photos are required for damaged or faulty products.
Step 3. We will get back to you with a solution.
30 DAY MONEY BACK GUARANTEE
Patara Scrubs does provide a 30-day-money money-back guarantee whereby we will give you your money back if you have changed your mind. However, you will need to send them back to us. Returns must be in new, unworn condition with tags attached, in the state you received them. We reserve the right to refuse worn or damaged merchandise.
Please email us on email@example.com (with your order number) if you would like to enquire about how to do a return and why you would like to return the item.
Did you pick the wrong size? Then please email us firstname.lastname@example.org with your order number and we can see what we can do for you!
DAMAGED FROM SHIPPING
If your item is damaged from shipping then we can provide a refund if the faulty items are returned within 7 days of receiving the damaged product. The refund will only be processed if the items are returned in their original state -including packaging material, manuals and instructions and all accessories -we cannot offer a refund if only partial items are returned. If this has happened, please take a photo of the damage, and email us email@example.com with the photo and your order number.
Importantly it is always the customer’s responsibility to review the goods received prior to their opening. Goods received, even in the event of incorrect supply, shall only be returned for re-supply or credit if the goods are unopened & in their original condition. If you have received incorrect goods then please take a photo of the reaction, and email us firstname.lastname@example.org with the photo and your order number.
TERMS AND CONDITIONS OF RETURNS
- Only products purchased on www.patarascrubs.com may be returned for a refund.
- Returns must be in new, unworn condition with tags attached, in the state you received them. We reserve the right to refuse worn or damaged merchandise.
- We cannot accept items purchased from another retail store location for an exchange or refunds
- Shipping costs are the responsibility of the customer and are non-refundable. We recommend that you package the products appropriately and use a trackable, insured service as we cannot take responsibility for items damaged or lost in the return transit.
- We can not accept partial returns for bundle sets. You must return the complete set for a refund.
- We are not responsible for personal damages to an item. If the item has been dropped, stolen, spilled, misused, etc., we cannot refund or accept a return.
- Original proof of purchase is required.