Returns

We make every effort to ensure that your purchase arrives to you in perfect condition. Should you experience a problem with your order, please contact us at hello@patarascrubs.com with any issues so we can rectify the issue and solve the problem as best as we can. 

To start the return or exchange process:

Step 1. Read the information below. 

Step 2. Email hello@patarascrubs.com with your name, order number and the reason you are returning the product. Photos are required for damaged or faulty products.

Step 3. We will get back to you with a solution.

30 DAY MONEY BACK GUARANTEE

Patara Scrubs does provide a 30-day-money money-back guarantee whereby we will give you your money back if you have changed your mind. However, you will need to send them back to us. Returns must be in new, unworn condition with tags attached, in the state you received them with the packing fully intake. We reserve the right to refuse worn or damaged merchandise.  Please note, we are not responsible for any cost in returning products to us. 

Please email us on hello@patarascrubs.com (with your order number) if you would like to enquire about how to do a return and why you would like to return the item.

EXCHANGES

Did you pick the wrong size? Then please email us hello@patarascrubs.com with your order number and we can see what we can do for you!

DAMAGED GOODS

If your item is damaged from shipping then we can provide a refund if the faulty items are returned within 7 days of receiving the damaged product. The refund will only be processed if the items are returned in their original state -including packaging material, manuals and instructions and all accessories -we cannot offer a refund if only partial items are returned. If this has happened,  please take a photo of the damage, and email us hello@patarascrubs.com with the photo and your order number.

INCORRECT GOODS

Importantly it is always the customer’s responsibility to review the goods received prior to their opening. If you have received the incorrect goods then please send it back to us. Returns must be in new, unworn condition with tags attached, in the state you received them with the packing fully intake. Customers who have received incorrect goods, will receive a replacement with the correct goods posted out to you to make it up to you! If you have received incorrect goods then please take a photo of the package with the goods and email us hello@patarascrubs.com with the photo and your order number.

TERMS AND CONDITIONS OF RETURNS

• Only products purchased on www.patarascrubs.com may be returned for a refund.
• Returns must be in new, unworn condition with tags attached, in the state you received them. We reserve the right to refuse worn or damaged merchandise.
• We cannot accept items purchased from another retail store location for an exchange or refunds
• Shipping costs are the responsibility of the customer and are non-refundable. We recommend that you package the products appropriately and use a trackable, insured service as we cannot take responsibility for items damaged or lost in the return transit.
• We can not accept partial returns for bundle sets. You must return the complete set for a refund.
• We are not responsible for personal damages to an item. If the item has been dropped, stolen, spilled, misused, etc., we cannot refund or accept a return.
• Original proof of purchase is required.