Frequently Asked Questions

What are the scrubs made from?

Our scrubs are made from premium four-way stretch technology, ridiculously soft moisture-wicking material that has anti-microbial technology for odour control. 

Can I send an order as a gift?

Have a special someone who you think needs scrubs in their life (or just trying to earn some major brownie points)? Our scrubs are the perfect gift! You can ship the Scrubs directly to that lucky special someone by entering their address as the shipping address, and your own as the billing address. Plus, we don’t include any value invoices inside the bag as any receipts are sent directly to your own email address. It’s that easy!

How secure is your payment?

your privacy and security is our highest priority. We use Shopify Payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.

How do I track my order?

Yay, time to celebrate – it’s on its way! After we pass your order to Australia Post, we will send you a shipping confirmation email which will have a ‘Track Order’ button. This will take you directly to the Australia Post site so you can follow the live tracking updates!

Think your order might be lost in transit?

Although Australia Post quote us 2-8 business days for standard delivery, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date. 

If your order isn’t delivered within 20 days, please contact us and we can launch an investigation with Australia Post. 

*Please note: For any queries or issues related to your Australia Post order, we recommend you first reach out to Australia Post directly. While we understand delays are frustrating, we are required to work within Australia Post’s processes. Once you have contacted Australia Post directly, let us know and we can contact them on your behalf to try and resolve any issues ASAP.

How do I use a discount code?

Woo, it’s on sale - so you’re basically saving money (at least, that’s what we tell ourselves when something is on sale). Simply head to the checkout, and on the first page of the checkout there will be a box for you to enter your discount code in - make sure to click ‘Apply’! This is offered before the payment page so you’re totally aware of how much you can save.

Please note that only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. 

Are you looking for ambassadors?

We are looking for positive healthcare professionals who love our scrubs to share their experience on social media! Whether you are a nurse, doctor, dentist, vet or any other kind of healthcare worker that needs the support of scrubs - we would love to hear from you. Click this link to learn more!

Do you offer bulk purchase discounts?

We partner with hospitals, universities and health teams to provide them with a uniform they are proud to work in!

It is a super simple process. We will take your organization's logo, digitize it and turn it into something you’re proud to show off!

The pricing depends on the size of your order. The minimum order quantity for custom embroidery is 25 sets of scrubs. Please email us at hello@patarascrubs.com for more information!

I am looking for information on how to return my scrubs - where do I find it?

Please check out our returns page with all the information you need!

Remember when you're looking for help from us!

When you're looking for help - emailing us is the way to go! Our email contact is hello@patarascrubs.com. This also allows us to keep a paper trail for your issue so we can help you as best we can. We answer emails from healthcare heroes across Australia and beyond, so we can sometimes have some slight delays in response time. We’re only human, so please be patient and we are working as quickly as possible to get back to you. We promise we won’t leave you on ‘read’!